Privacy Policy
Last updated: 07 July 2026
Mary Ruth Care Services is committed to protecting your personal information and handling it responsibly. This policy explains what we collect, why we collect it, and how we keep it safe.
Who we are
Mary Ruth Care Services provides home care services in Sheffield and the East Riding. If you have questions about this policy, please use our contact page.
What information we collect
- Contact details you send through our website forms, such as your name, phone number, and email address.
- Service enquiry details and any information you provide about care needs.
- Review or survey responses you choose to submit.
- Technical website data such as basic analytics, browser type, and IP address.
How we use your information
- To respond to enquiries and provide information about our services.
- To assess and arrange care services where requested.
- To improve our website and service quality.
- To meet legal, regulatory, and safeguarding requirements.
Lawful basis
We process personal data under UK data protection law, including UK GDPR and the Data Protection Act 2018. Depending on context, this may include consent, legitimate interests, legal obligation, and provision of health or social care.
How long we keep information
We keep personal data only for as long as necessary for the purpose it was collected, including legal and regulatory retention requirements.
Sharing information
We only share personal information when necessary and lawful, for example with healthcare professionals, local authorities, regulators, or trusted service providers. We do not sell your personal data.
Your rights
You have rights over your personal data, including rights to access, correction, erasure, restriction, objection, and data portability where applicable. You can contact us to exercise these rights.
Security
We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.
Cookies
This website may use essential and analytics cookies to support site functionality and improve user experience. You can control cookies through your browser settings.
Contact and complaints
If you have any concerns about how we use your information, contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk/.